Shipping policy

Shipping & Delivery Policy

Welcome to Fleximake online Store (FMESTORE). We are committed to providing reliable, transparent, and efficient shipping services across Australia and internationally.

By placing an order with us, you agree to the terms outlined in this Shipping & Delivery Policy.

1.      Shipping Costs

Shipping costs are calculated at checkout based on the total weight, dimensions, and delivery location of your order.

All costs shown at checkout are final unless additional freight charges apply for remote or bulky deliveries (see Regional & Remote Areas below).

2.    Australia-Wide Shipping

We offer delivery Australia-wide using trusted freight and courier providers, including Australia Post and selected transport partners.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

3.    Order Processing Times

Orders are generally processed within 1–3 business days after payment confirmation.

• Business days are Monday to Friday, excluding public holidays.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Orders placed before 1:00 PM (AEST/AEDT) may begin processing the same business day.

Processing times may vary during peak periods, promotional events, public holidays, or due to stock availability.

Some products may be manufactured, packed, or dispatched from different warehouses or supplier locations across Australia.

4.    Estimated Delivery Timeframes (Australia)

Important: The estimated delivery timeframes shown below begin after your order has been dispatched, and do not include the 1–3 business day processing period.

 

Example total delivery time: An order to Perth placed on Monday could take 1–3 business days to process, plus 5–10 business days in transit — up to 13 business days total.

All delivery timeframes are estimates only and are not guaranteed.

Delays may occur due to:

• Freight network congestion
• Weather conditions
• Public holidays
• Remote delivery locations
• Carrier or transport delays outside our control

5. Regional & Remote Areas

Certain regional, rural, or remote locations may incur additional freight charges due to limited courier access or specialised delivery requirements.

If additional shipping charges apply to your address, our team will contact you for approval before dispatch.

We reserve the right to cancel and refund orders where freight services are unavailable or excessively costly to provide.

6.    International Shipping

We offer international shipping worldwide via Australia Post’s international network for eligible products only.

Please note:

• International shipping is available for products weighing up to 20kg.
• For orders exceeding 20kg, please contact us to discuss available freight options and obtain a customised shipping quote.
• Oversized or bulky items may require specialised transport services and may not be available for standard international shipping.
• We reserve the right to decline international shipping for certain products, destinations, or carrier restrictions.

International delivery times vary depending on the destination country, customs processing, and local postal services.

Customers are responsible for:

• Any customs duties, import taxes, local charges, or clearance fees; and
• Ensuring products comply with local import regulations.

Tracking details will be provided once your order has been dispatched.

7.    Shipping Carriers

Orders are shipped using Australia Post and other trusted courier or freight providers selected based on:

• Parcel dimensions
• Weight
• Delivery location
• Handling requirements

We reserve the right to select the most appropriate shipping carrier for your order.

Some orders may arrive in multiple shipments or parcels.

8.    Multiple Parcels & Split Shipments

Large, bulky, or multi-item orders may be packed into multiple parcels and shipped separately.

These parcels may arrive on different days. Please allow an additional 2–3 business days for remaining parcels after the first delivery has arrived.

Separate tracking numbers may be provided where applicable.

9.    PO Boxes & Parcel Lockers

Delivery to PO Boxes or Parcel Lockers is available only for parcels that fit within Australia Post's applicable size and weight limits. Oversized or bulky items will require a physical street address for delivery.

Large or oversized items may require a physical street address for delivery.

If your order cannot be delivered to a PO Box or Parcel Locker, we will contact you before dispatch.

10.  Delivery Address Accuracy

Customers are responsible for ensuring all shipping information is correct at checkout, including:

• Recipient name
• Delivery address
• Business name (if applicable)
• Contact phone number

Additional shipping, redelivery, storage, or return charges may apply where:

• Incorrect or incomplete delivery details are provided;
• Delivery is refused;
• The parcel is unclaimed; or
• Re-delivery is required.

We are not responsible for delays or losses caused by incorrect customer information.

11.  Authority to Leave (ATL)

We do not automatically leave parcels unattended.

A parcel will only be left without a signature if:

1. You contact us before dispatch to request Authority to Leave; OR
2. Your order is dispatched via Australia Post, and after dispatch you receive a notification (via SMS or email) with a link to manage your delivery, and you actively select the "Authority to Leave" or "Leave in a safe place" option through the Australia Post portal.

Important:

• If neither of the above occurs, the courier will not leave your parcel unattended. A signature or direct handover will be required.
• Carrier delivery management links are typically available for Australia Post parcels only and may not be offered by other freight providers.
• Once the carrier marks the parcel as delivered (following your ATL request or Australia Post portal selection), responsibility for the parcel transfers to you.
• We recommend ATL only for secure delivery locations where theft or weather damage is unlikely.

We cannot be held responsible for lost, stolen, or damaged parcels where you have authorised Authority to Leave through either method above.

12.  Click & Collect

Selected products may be available for Click & Collect from:

• Our Factory (VIC) : 33 Tatterson Rd, Dandenong South VIC 3175, Australia. Tel: 03-8722 2228
• Our Warehouse (NSW): Unit 2/ 36 Holbeche Rd, Arndell Park NSW 2148 Tel:02-8610 2228

Availability depends on stock location and product type.

Customers will be notified when orders are ready for collection. Valid identification may be required at pickup.

13. Damaged, Lost, or Delayed Deliveries

·         Damaged Items

Please inspect your order upon delivery.

If your item arrives damaged:

1. Take clear photographs of the packaging and damaged item(s);
2. Contact us within 48 hours of delivery; and
3. Retain all packaging materials until the matter is resolved.

We may request additional information to assist with freight or insurance claims.

·         Lost or Delayed Deliveries

If your order has not arrived within a reasonable timeframe, please contact us and we will investigate with the freight carrier.

Carrier investigations may require several business days.

We are not liable for delays caused by freight providers, customs processing, weather events, industrial action, or circumstances beyond our reasonable control.

14.   Order Cancellations

Orders cancelled after processing has commenced may incur:

• Administrative fees;
• Payment processing fees; and/or
• Freight recovery costs.

Custom-made, made-to-order, personalised, or special-order products cannot be cancelled once production has commenced unless required under Australian Consumer Law.

Contact Us

If you have any questions regarding shipping, freight quotes, or delivery arrangements, please contact us via:

sales@fleximake.com.au

Or visit our contact page: Contact Us