Return and Refund Policy

Return & Refund Policy

At Fleximake online Store (FMESTORE). We stand behind the quality of our products. This Returns & Refunds Policy outlines your rights and obligations when returning items, in accordance with the Australian Consumer Law (ACL).

Nothing in this policy excludes, restricts, or modifies any rights you may have under the ACL, including for major failures and reasonable timeframes for claiming remedies.

1. Change of Mind Returns

If you change your mind, you may request a return within 30 days of receiving your order, subject to the conditions below.

To be eligible for a change of mind return:

• The item must be unused, uninstalled, and in original condition
• The item must be returned in its original packaging
• Proof of purchase (invoice or order confirmation) must be provided

"Original condition" means no scratches, stains, odours, missing parts, or signs of installation or attempted use.

2. To request a return:

Please contact us at sales@fleximake.com.au with your order number and reason for return.

Do not return any items without prior approval from our team. Unapproved returns may be rejected and returned to you at your cost or discarded without compensation

Return Conditions

Where a return is approved:

• Customers are responsible for return shipping costs
• A 10% restocking fee may apply to change-of-mind returns
• Original shipping charges are non-refundable
• Items must be returned in a condition suitable for resale

We may, at our discretion, offer an exchange or store credit instead of a refund depending on the product type and availability.

3. Refunds

Once your returned item is received at our facility, please allow 3–5 business days for inspection.

We will notify you of the outcome.

If approved:

• Refunds will be processed to your original payment method
• Processing time is typically 7–14 business days after approval
• Additional time may be required by your bank or payment provider

If more than 15 business days have passed since refund approval, please contact us please contact us at sales@fleximake.com.au.

4. Damaged, Defective, or Incorrect Items

We carefully check orders before dispatch; however, if you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue efficiently, we may request:

• Photos of the item
• Photos of packaging (including any external damage)
• Your order number

What happens next:

• We will assess the issue and provide a resolution, which may include replacement, repair, or refund in accordance with ACL
• If the item is confirmed to be damaged, defective, or incorrect, we will cover all return shipping costs ;(we will provide a prepaid return label or reimburse reasonable postage)
• You are entitled to a full refund (including original shipping charges) for a major failure under ACL

5. Non-Returnable Items

For hygiene, safety, and manufacturing reasons, the following items are generally not eligible for change of mind returns unless required under Australian Consumer Law for a fault or defect:

• Custom-made or special-order products
• Clearance or final-sale items

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Contact Us

If you have any questions regarding shipping, freight quotes, or delivery arrangements, please contact us via:

sales@fleximake.com.au

Or visit our contact page: Contact Us