Payment Policy

Secure Payment Policy

This Secure Payment Policy applies to purchases made through FMeStore, operated by Fleximake Pty Ltd

We are committed to providing a secure and reliable online shopping experience and protecting customer payment information.

 1.       Secure Transactions

All transactions made through our website are protected using TLS (Transport Layer Security) encryption — the current industry standard, commonly referred to as SSL. This is indicated by the padlock icon and https:// in your browser's address bar, and ensures that your personal and payment information is securely transmitted.

We take reasonable steps to maintain the security of our website and payment systems to help protect against unauthorised access, misuse, loss, or disclosure of information.

2.      Accepted Payment Methods

We accept a range of trusted payment methods, including:

• Visa
• Mastercard 
• PayPal
• Shopify Payments
• Bank Transfer / EFT
• Other secure payment methods displayed at checkout

Available payment methods may change from time to time without notice.

3.      Payment Processing

Payments are processed through trusted third-party payment gateways that comply with industry security standards, including PCI-DSS (Payment Card Industry Data Security Standard) requirements.

FMestore and Fleximake Pty Ltd do not store or have direct access to your full credit card details. Card data is handled directly by our payment processors in a secure, PCI-compliant environment. We retain only basic payment reference information (such as transaction ID, last 4 digits of card, and payment method type) for accounting and fraud prevention purposes.

4.      Payment Terms

Unless otherwise agreed in writing:

• Full payment is required prior to production, collection, or dispatch of goods
• Orders may be delayed until payment has been successfully received and cleared

We reserve the right to:

• Suspend, refuse, or cancel orders due to non-payment
• Decline transactions considered suspicious or high risk
• Request additional verification or identification before processing an order

5.      Fraud Prevention

To protect our customers and business from fraudulent activity, orders may be subject to verification checks.

If suspicious activity is detected, we may:

• Contact Customer to verify order details
• Delay shipment pending verification
• Cancel or refund transaction deemed fraudulent or unauthorised

 

6.      Pricing and Currency

All prices listed on our website are in Australian Dollars (AUD) by default. To view prices in another currency, use the selector in the top right corner of the website. Prices, availability, shipping fees, and payment methods may change without notice.

7.      Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email outlining your purchase details.

8.      Customer Responsibility & Secure Browsing

Customers are responsible for:

• Providing accurate billing and payment information
• Ensuring sufficient funds are available for payment
• Maintaining the confidentiality of their account, passwords, and login details

For additional security, we recommend customers:

• Use secure devices and protected internet connections
• Keep web browsers, operating systems, and antivirus software up to date
• Never share payment or sensitive account information via email or unsecured communication methods

While we take reasonable measures to maintain secure payment systems, customers also play an important role in protecting their personal and payment information online.

9.      Limitation of Liability

While we take reasonable measures to secure our website and payment systems, no online transmission or electronic storage method can be guaranteed to be completely secure.

To the maximum extent permitted by law, Fleximake Pty Ltd is not liable for any damages, losses, or unauthorised access arising from events beyond our reasonable control, including security breaches affecting third-party payment processors.

10.  Contact Us

For payment or security concerns, please contact us:

Email: sales@fleximake.com.au

Phone: 03 8722 2228 (VIC) / 02 8610 2228 (NSW)

Or visit our contact page: [Contact Us]