Warranty Policy

Warranty Policy

At Fleximake Online Store (FMeStore), operated by Fleximake Pty Ltd, we stand behind the quality of our products.

This Warranty Policy applies to Fleximake-branded products purchased directly from Fleximake or through an authorised Fleximake Reseller.

This manufacturer's warranty is provided in addition to any rights and remedies you may have under the Australian Consumer Law (ACL). Nothing in this warranty excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the ACL.

1. What Our Warranty Covers

Fleximake warrants its products against defects caused by faulty materials and/or manufacturing defects for the applicable warranty period shown in the Product Warranty Table below.

The applicable warranty period starts from the date of purchase shown on your invoice or other acceptable proof of purchase.

If a manufacturing defect is confirmed during the applicable warranty period, Fleximake may, subject to the ACL and the circumstances of the claim:

• Repair the product
• Replace the product with the same or an equivalent product; or
• Provide a partial or full refund, where appropriate.

2. What Our Warranty Does NOT Cover

This manufacturer's warranty does not cover damage, deterioration or failure resulting from:

Exclusion	Explanation
Normal wear and tear	natural ageing, deterioration or wear resulting from normal use.
Incorrect installation or use	failure to follow installation, operating, maintenance or product instructions.
Use outside the intended purpose	using the product for an application, substance, environment or purpose for which it was not designed or specified.
Misuse or negligence	abuse, accidental damage, improper handling or lack of reasonable care
UV overexposure	damage caused by prolonged exposure to direct sunlight beyond the product's specified or intended conditions.
Chemical exposure	contact with chemicals, fuels, liquids or other substances for which the product or material was not designed or confirmed as compatible.
Pest or animal damage	damage caused by rodents, insects, pets, livestock or other animals.
Environmental damage	damage caused by flood, fire, lightning, storms, extreme weather or other external environmental events.
Improper storage	Storage outside the recommended or specified conditions.
Unauthorised modification or repair	alteration, modification or repair performed without prior approval from Fleximake.
Consumable or wear components	Seals, gaskets, hoses, valves, fittings and similar components where deterioration results from normal use or wear.
Failure to mitigate damage	Continuing to use the product after you become aware of a potential defect, leak, damage or other problem where continued use causes or increases the damage.
Customer-supplied specifications	for custom products, issues arising from incorrect dimensions, specifications, drawings, capacities, fitting locations or other information supplied or approved by the customer.
Matters outside these warranty terms	Damage, issues or failures that do not result from a covered manufacturing or material defect.

Where permitted by law, this manufacturer's warranty does not cover consequential, incidental or indirect loss or damage arising from product failure.

Nothing in this section excludes or limits any right to compensation or other remedy that you may have under the Australian Consumer Law.

 

Product Warranty Table (Fleximake branded Products)

Product	Warranty Period	Conditions
4x4 Drinking Water Bladders	2 Years	Manufacturing defects only. Excludes wear and tear, water tainting, or improper installation.
Fuel Bladders	2 Years	Manufacturing defects only. Excludes normal wear and tear, misuse, and incorrect or incompatible use.
Marker Buoys	2 Years	Manufacturing defects only. Excludes wear, misuse, or improper handling.
Large Capacity Pillow Bladders	2 Years	Manufacturing defects only. Claims are assessed case by case based on installation, application, climate, UV exposure, fittings and usage conditions.
Custom Manufactured Bladders	2 Years	Manufacturing defects only. Excludes specification errors provided by customer.
Onion Tanks	2 Years	Manufacturing defects only. Excludes misuse or improper handling.
Rainwater Pillow Bladders	10 Years	Applies only to sun protected installations (i.e. under decks, inside structures, or shielded from direct UV). Direct UV exposure 1 year warranty.  Excludes rodent damage, pest damage and misuse.
Rainwater Box bladders (WSB)	5 Years	Applies only to sun protected installations (i.e. under decks, inside structures, or shielded from direct UV). Direct UV exposure 1 year warranty.  Excludes rodent damage, pest damage and misuse.
Inflatable Gym Mat	1 Year	Manufacturing defects only. Excludes wear and tear, consumable parts, or misuse.
Inflatable Sea Pool (Standard)	1 Year	Manufacturing defects only. Excludes wear and tear, consumable parts, or misuse.
All Accessories	1 Year	Manufacturing defects only. Excludes wear and tear, consumable parts, or misuse.

4. Product Variations — Handmade Products

Many Fleximake products are handmade and individually manufactured.

As a result of the manufacturing and fabrication process, minor variations may occur between individual products, including variations in:

• Manufactured dimensions;
• Shape or profile;
• Alignment;
• Weld or seam appearance;
• Fitting positions;
• Mounting or suspension positions; and
• Other minor manufacturing details.

These minor variations are inherent in the handmade manufacturing process and do not, by themselves, constitute a manufacturing defect or grounds for a warranty claim.

A variation will be assessed in the context of the product's intended function, agreed specifications and applicable consumer guarantees.

5. Purchases Through Resellers and Third Parties

This Fleximake manufacturer's warranty applies to eligible Fleximake-branded products purchased directly from Fleximake or through an authorised Fleximake Reseller.

Proof of purchase is required.

Products purchased through an unauthorised third-party seller are not covered under this Fleximake manufacturer's warranty. This does not affect any rights or remedies the purchaser may have against the seller or under applicable consumer law.

For products manufactured by third parties and sold by Fleximake:

• Warranty is generally provided by the original manufacturer;
• Warranty terms, coverage and duration may vary by manufacturer;
• Fleximake will assist with submitting a warranty claim to the manufacturer where reasonably possible; and
• The manufacturer's warranty assessment and remedy will be subject to that manufacturer's applicable warranty terms and the Australian Consumer Law.

If you are unsure whether a product is Fleximake-manufactured or supplied by a third party, please contact us.

6. Labour, Installation and Other Associated Costs

Unless otherwise agreed in writing, this manufacturer's warranty applies to the eligible product itself.

If you are not an authorised Fleximake Reseller/Installer, this manufacturer's warranty does not cover costs associated with a product defect or failure, including but not limited to:

• Labour;
• Installation;
• Removal or disassembly;
• Replacement costs;
• Reinstallation;
• Access costs;
• Transportation;
• Equipment hire;
• Site costs;
• Loss of use; or
• Other associated expenses.

These exclusions apply only to the extent permitted by law and do not exclude or limit any reimbursement, compensation or other remedy to which you may be entitled under the Australian Consumer Law.

7. How to Make a Warranty Claim

Step 1: Contact us

Email sales@fleximake.com.au and provide:

• Your order number, invoice or other proof of purchase;
• Clear photos showing the issue;
• Photos of the installation or application, where relevant;
• Photos of packaging if the issue may relate to delivery damage; and
• A brief description of the problem and how the product has been used.

We may request additional photos, videos, measurements, installation information or other information reasonably required to assess the claim.

Step 2: Assessment - We assess your claim

Once sufficient information has been received:

• We typically acknowledge warranty claims within 5 business days; and
• We aim to provide an assessment outcome within 10–15 business days after receiving all information reasonably required to assess the claim.

Some technical claims may require physical inspection or further investigation.

Step 3: Resolution

If your claim is approved, the available remedy may include:

·        Repair;

·        Replacement with the same or an equivalent product; or

·        Partial or full refund, depending on the circumstances and applicable consumer rights.

8. Return of Product for Warranty Claims

Fleximake reserves the right to inspect the product before approving or finalising a warranty claim.

As a condition of a manufacturer's warranty claim resulting in a replacement or refund, the original product must be returned to Fleximake or another nominated location when requested. Failure to return the original product when reasonably requested may result in Fleximake being unable to complete or approve the manufacturer's warranty remedy.

Return requirements and responsibility for freight will be advised as part of the claim process and will be handled in accordance with applicable Australian Consumer Law obligations.

Please do not return a product without prior authorisation from Fleximake.

9. Shipping and Transportation for Warranty Claims

For manufacturer's warranty claims, return freight arrangements will depend on the nature of the claim, the product, the location and the applicable consumer-law requirements.

Where the claim is confirmed to involve a defect for which Fleximake is responsible, Fleximake will meet its obligations regarding reasonable return or transportation costs as required by the Australian Consumer Law.

For claims or returns that are not covered by warranty or consumer guarantees, the customer may be responsible for transportation and return costs.

If a claim is not approved, Fleximake will explain the reason. The customer may arrange to have the product returned at their cost or, with the customer's agreement, Fleximake may dispose of the product.

 

10. Important Warranty Conditions

• Fleximake's voluntary manufacturer's warranty applies to the original purchaser and is non-transferable unless otherwise agreed in writing. This does not affect any rights or remedies that may apply under the Australian Consumer Law.
• Proof of purchase is required for manufacturer's warranty claims.
• Products must be installed, operated, maintained and used according to their intended purpose, specifications and applicable instructions.
• Fleximake may inspect or request the return of a product before approving or finalising a warranty claim.
• If a product has been discontinued, Fleximake may offer a comparable replacement or other appropriate remedy.
• If you suspect a product is defective or damaged, stop using it where continued use could cause further damage, loss or a safety risk.
• Warranty claims are assessed based on the circumstances of each claim, including the product, installation, application, usage and cause of failure.

11. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

This manufacturer's warranty is additional to, and does not replace, your rights and remedies under the Australian Consumer Law.

Nothing in this Warranty Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

12. Contact Us

For warranty claims or technical support:

Email: sales@fleximake.com.au

Phone: 03-8722 2228 (VIC) / 02-8610 2228 (NSW)

Or visit our contact page: [Contact Us]