Warranty Policy

Warranty Policy

At Fleximake and our divisions — including Flexi Transport, Tarp Factory, and FM Industrial — we stand behind the quality of our products.

This Warranty Policy applies to products branded by Fleximake and sold through our online store. For third-party products, please refer to the original manufacturer's warranty (see Section 3 below).

1. What Our Warranty Covers

Fleximake warrants that our products will be free from manufacturing defects in materials and workmanship for the warranty periods set out in the Product Warranty Table below.

The warranty period starts from the date of purchase shown on your invoice.

What we will do:

If a manufacturing defect is found during the warranty period, we will, at our discretion:

• Repair the product
• Replace the product with the same or equivalent product
• Provide a partial or full refund (depending on the age and usage of the product)

2. What Our Warranty Does NOT Cover

Warranty claims will be rejected (or reduced) where the issue is caused by:

If you are unsure whether an issue is covered, please contact us — we assess every claim on a case-by-case basis.

Product Warranty Table (Fleximake branded Products)

4. Third-Party Products (Not branded by Fleximake)

Some products sold on our store are sourced from third-party manufacturers.

For these products:

• Warranty is provided by the original manufacturer (not Fleximake)
• Warranty terms, coverage, and duration vary by brand
• We will help you submit a warranty claim to the manufacturer where possible
• Final decisions on repair, replacement, or refund are made by the manufacturer

If you are unsure whether a product is Fleximake-manufactured or third-party, please contact us before purchasing.

5. How to Make a Warranty Claim

Step 1: Contact us

Email sales@fleximake.com.au with:

• Your order number or proof of purchase
• Clear photos of the issue (and packaging if relevant)
• A brief description of the problem

Step 2: We assess your claim

• Acknowledgment: We typically reply within 5 business days
• Assessment decision: We will provide an outcome within 10–15 business days of receiving all required information

Step 3: Resolution

If your claim is approved, we will arrange:

• Repair (where possible)
• Replacement (same or equivalent product)
• Partial or full refund (depending on age, usage, and circumstances)

6. Shipping costs for approved claims:

If your claim is not approved, we will explain why. You may choose to have the product returned to you at your cost, or we can dispose of it.

7. Important Notes

• Warranty applies to the original purchaser only and is non-transferable
• Proof of purchase is required for all claims (invoice or order confirmation)
• Products must be used according to their intended purpose and specifications
• Fleximake reserves the right to inspect the product before approving any claim
• If a product is discontinued, we may offer a comparable substitute or refund at our discretion
• If you suspect a defect, please stop using the product immediately to prevent further damage

8. Contact Us

For all warranty claims or technical support questions:

Email: sales@fleximake.com.au

Phone: 03-8722 2228 (VIC) / 02-8610 2228 (NSW)

Or visit our contact page: [Contact Us]